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Cleaning terms explained — Stratford-upon-Avon glossary

Public Liability Insurance(PLI)

Cover for accidental damage to your property while cleaning. Not compulsory for a sole trader, so its presence is a real differentiator — ask for the certificate, and check whether it covers accidental damage as well as injury.

Employed vs Self-Employed Cleaners(Status)

Agencies either employ cleaners or place self-employed ones. Employed staff usually mean guaranteed cover for absence and agency-held insurance; self-employed placements are often cheaper but leave gaps in both when someone is ill.

DBS Check(DBS)

The criminal-record check relevant whenever a cleaner holds keys or works unsupervised in an occupied home. It is not legally required for domestic cleaning, which is exactly why it is worth asking about.

COSHH

The Control of Substances Hazardous to Health regulations, governing safe use of cleaning chemicals in commercial settings. In a domestic context it is the reason a professional will not mix bleach with acidic limescale removers.