Our Story

Built ontrust.Designed for trades.

TradeMatch exists because the UK trades marketplace was broken — rigged against the very tradespeople and homeowners it was supposed to serve. We built the alternative.

Engineers reviewing construction blueprints on site
Plumber at work on pipework
Platform Status
£30B
UK home improvement market we're disrupting
48 Trade Categories
Verified · Insured · Trusted
£30B
UK Market We're Disrupting
48
Trade Categories Covered
5
Max Vendors Per Lead
48hr
Dispute Resolution SLA
01
The Problem We Found

The market was rigged against both sides.

Every major trades platform had quietly turned into a lead-extraction machine. Tradespeople paid upfront regardless of whether they won work. Homeowners got fake reviews, ghost leads, and zero payment protection. Nobody was protecting the people the platforms were supposed to serve.

Fake leads at scale
Platforms like Bark reported 50%+ ghost or unresponsive leads — vendors paid, got nothing.
Manipulated reviews
Five-day suppression windows. Bad reviews removed on request. No accountability.
Zero payment protection
Homeowners handed cash to strangers with no escrow, no protection, no recourse.
Tradespeople planning a job over a working blueprint
02
What We Built Instead

A marketplace with integrity at its core.

We started from first principles: what would the ideal trades marketplace look like if you genuinely cared about outcomes for both sides? Every feature on TradeMatch exists to answer a real problem we found in the existing market.

Phone-verified jobs only
Every job is verified before distribution. No ghost leads. No wasted spend.
Milestone escrow protection
Funds held until both parties confirm job completion. No cowboy builders. No unpaid tradespeople.
Reliability Scores, not just stars
Response rate, show-up rate, completion rate — real signal, not just reviews that can be bought.
Completed bathroom renovation with blue tiling and a glass shower
Our Mission

To become the UK's most trusted trades marketplace — for everyone.

Not just trusted in reputation. Trusted in architecture. Every product decision we make, every feature we build, is filtered through one question: does this make the platform more honest?

Radical Transparency
No hidden fees. No blind purchases. Vendors see full job detail before spending a penny. Reviews publish immediately — no suppression window.
Genuine Fairness
A maximum of 5 vendors per lead. A full quality credit if the homeowner doesn't respond. No annual commitment. No monthly fee just to be visible.
Real Protection
Milestone escrow for every significant job. The TradeMatch Guarantee for homeowners. 48-hour human dispute resolution for both sides.
What we're fixing

Four failures the market ignored.

The incumbent platforms had documented, public, systemic problems. Our founding team mapped every category of failure — and built a direct answer to each one.

See how we fixed it
Ghost & fake leads
Vendors on Bark.com reported paying for leads where homeowners never responded, numbers were fake, or the same lead was resold dozens of times.
Fixed: phone-verified jobs only
Suppressed & bought reviews
Checkatrade's 5-day suppression window allowed poor-performing vendors to flag and remove negative reviews before they published.
Fixed: immediate publish, tamper-proof
No payment protection
MyBuilder and Bark offer zero escrow. Homeowners hand money directly to tradespeople with no protection. Disputes are ignored.
Fixed: milestone escrow on every job
Pay-and-pray lead models
Platforms charging £700–1,200/year upfront — before a single job is won. Sole traders on thin margins locked into annual subs with no guaranteed ROI.
Fixed: pay-per-lead, no annual commitment
How TradeMatch is different

Every feature built for a reason.

We didn't copy the incumbents and add a badge. We rebuilt from scratch with every trust failure mapped and addressed.

Plumbing professional fitting pipework
Lead Quality

Phone-Verified Jobs

Every job goes through phone OTP and postcode verification before any vendor receives the lead. Zero ghost leads. Full credit refund if a homeowner is unresponsive within 72 hours.
Tiler laying floor tiles during an apartment renovation
Payment Safety

Milestone Escrow

Homeowner funds are held securely and released at agreed milestones. Neither party can access funds until sign-off. The only UK trades platform with built-in escrow.
Decorator renovating indoor walls
Verified Reviews

Tamper-Proof Reliability Scores

Reviews only unlock when both parties confirm completion. They publish immediately. Alongside star ratings, we surface response rate, show-up rate, and completion rate.
Engineers planning a build over site drawings
Vendor Vetting

Full Credential Verification

Identity check, public liability insurance upload with expiry monitoring, and trade-specific registration verification (Gas Safe, NICEIC, NAPIT). All displayed with last-verified dates.
Working blueprint on a job planning desk
Fair Pricing

See Before You Buy

Vendors see full job details — description, budget, timeline, postcode — before spending a single credit. No blind purchases. Credits never expire. No annual commitment.
Completed modern bathroom with blue tiling and glass shower
Dispute Support

48-Hour Human Resolution

Every dispute is handled by a human trust specialist, not an automated chatbot. We guarantee a response within 48 hours. Real accountability when things go wrong.
Honest comparison

TradeMatch vs the incumbents.

We're not shy about how we stack up. Judge for yourself.

TradeMatch compared with Checkatrade, MyBuilder and Bark.com across nine trust and pricing features
FeatureTradeMatchCheckatradeMyBuilderBark.com
Phone-verified jobs before distribution✓✗✗✗
Milestone payment escrow✓✗✗✗
No annual subscription required✓✗✓✓
Full job detail before purchase✓✗✗✗
Immediate review publication✓✗Partial✓
Max 5 vendors per lead✓✗✗✗
Lead quality credit guarantee✓✗✗✗
48-hour human dispute resolution✓✗✗✗
Credits never expire✓N/AN/A✗
The People Building This

Founder-led. Mission-driven.

TradeMatch was founded by someone who lived the failures of the existing market firsthand. Every member of the leadership team is hired because they've operated at the problem, not just studied it.

Founder & CEO
TradeMatch Leadership

10+ years in digital marketplace strategy and product development. Extensive experience building consumer-facing platforms in the UK home services sector. Led all aspects of TradeMatch's product development from concept to 129-page live platform — with deep expertise in programmatic SEO, conversion optimisation, and trust architecture design.

Advisory Board
PropTech Investor
UK PropTech Advisor
Portfolio includes Rated People and HomeLet. Deep expertise in UK property services investment.
Consumer Protection
Trading Standards Expert
Former senior officer at Trading Standards. Ensures platform integrity and regulatory compliance.
Marketplace Operator
Exit-Experienced Founder
Previous exit in home services sector. Advises on vendor growth, retention, and marketplace flywheel mechanics.
Legal Advisor
Consumer Rights Lawyer
Specialises in digital marketplaces. Advises on T&Cs, escrow product structure, and GDPR compliance.
We're hiring — join the mission.
We're looking for a CTO, Head of Growth, and Head of Trust & Safety. If you've operated in UK marketplace growth and want to build something that actually matters, we want to hear from you.
Get in touch
What we stand for

Four values that shape every decision.

Not written for a wall. Written because every feature, every hire, every product call at TradeMatch runs through these filters first.

01

Transparency above all

No suppressed reviews. No blind purchases. No hidden fees. If something is happening on this platform, both sides should be able to see it.
02

Protection is non-negotiable

Escrow. Lead quality guarantees. Verified credentials. A 48-hour dispute SLA. Protection isn't a feature — it's the foundation.
03

Fairness to both sides

Tradespeople and homeowners both matter equally. A platform that extracts from one side to serve the other eventually destroys itself. We designed for both.
04

Quality over quantity

Five vendors per lead, not fifty. Verified tradespeople only. Fewer, better leads. Fewer, better vendors. The whole platform is tuned for outcome quality, not volume metrics.
Ready to experience the difference?

Find the right tradesperson. Protected, every time.

Post a job free in under 3 minutes. Get up to 5 quotes from verified, insured tradespeople. Pay securely through escrow. No fake leads. No cowboys. No nonsense.

Free to post
Verified tradespeople only
Escrow protection
48hr dispute SLA